Speaking Lesson from Trader Joe’s: Embrace Mishaps
Last Sunday, I took my 2-year old shopping at the Trader Joe’s in Silver Spring, MD. My son had an incredible tantrum that just wouldn’t stop. After waiting outside with him for a while, I finally gave up and took him into the store. I had to get my shopping done. At the end of a very loud and very difficult shopping expedition, he finally stopped screaming as we waited on line for check out.
As I waited on line and tried to decompress, a manager walked up to me and handed me a bouquet of flowers.
I stared at him dumbfounded. “That was tough,” he explained. “You look like you could use these.”
And suddenly, just like that, the entire experience was transformed from highly unpleasant and difficult to touching and sweet. You could feel the energy in the store change as well, as the other shoppers looked over and smiled at the kindness of the store manager.
From the Green Room: In every presentation, mishaps will occur. Embrace them. By handling mishaps with grace, generosity, and good humor – often you can turn them into the best moments of your presentation.